Introduction
If you have objections to this Privacy Policy, you should not access or use our website or place orders or make product enquires.
SimplyRail is committed to protecting your privacy. Our privacy policy recognises your statutory rights under the Australian Privacy Principles contained in the Privacy Act 1988. This privacy policy applies to the collection, storage, access to and disclosure of your personal information collected by us in providing information, products and services to you.
This policy is readily accessible on our website free of charge, and can be obtained from us in print form on request. A link to this privacy policy appears at all points of our web site and is accessible to people with a disability. Please telephone us during our business hours for assistance locating this policy on our website or if you require a print out of the full policy or for this policy to be provided in a different format.
Collection of your personal information
SimplyRail will request person information from you to supply you with products or services or to respond to enquiries that you send to us. This information includes your name, address, email address and telephone number.
If you purchase products from us, we directly collect personal information associated with your order and additional information necessary to facilitate return or warranty process in connection with those products. You can request to deal with us anonymously when making an enquiry or placing an order, except where to do so would make it impractical for us to respond to your request or fulfil your order. We do not collect sensitive information under the definition given by the Privacy Act 1988.
Your computer browser, internet service provider and telecommunications provider will also store information about your visit to our website including the date and time of visit and metadata of what pages were visited on this site.
Disclosure of your personal information
Personal information collected by SimplyRail can be made available to employees and volunteers associated with us on a needs-basis in order to directly respond to your enquiries or to supply products and services that you have ordered from us.
We subcontract other companies to provide services on our behalf, primarily Australia Post for postage services. SimplyRail takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information, and are permitted to obtain only the personal information they need to deliver the required service to you on our behalf.
SimplyRail does not disclose your personal information to countries outside of the legal jurisdiction of this privacy policy, except for the information visibly shown on mailing labels or shipping consignments sent to other countries at your request. Where permitted by law, personal information can be accessed by authorised SimplyRail for fraud investigations and fraud protection activities and disclosed to our bank and merchant facility provider in the event of misuse of our credit card payment gateway including the entry of fraudulent transactions. Information collected due to product returns will be stored for a reasonable period of time and will be disclosed to Government departments upon request where we have a legal obligation to do so.
Storage of Your Personal Information
Personal information provided to us is stored securely in a database or spreadsheet accessible only to authorised employees.
We use both internal and third party storage providers for storage of your personal information. SimplyRail takes reasonable steps to ensure that third party storage providers are bound by confidentiality and privacy obligations in relation to the protection of your personal information that are at least equivalent to protections offered by under Australian law.
Credit card information is exclusively processed by authorised third party providers (primarily Square, www.squareup.com) in the processing of your order, and is not stored on our network or within our database systems.
Personal information collected by us is retained for the period of time necessary to provide information, products or services to you. We routinely destroy personal information that is no longer required or necessary after a period of three years of customer inactivity or when requested by you directly to SimplyRail. SimplyRail takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We have procedures to destroy or permanently de-identify personal information when it is no longer required.
Accessing Your Personal Information
You have a right to access your personal information and to make corrections to personal information held by us. You may be required to put your request in writing and provide us with personal information in order to ascertain your identity.
SimplyRail reserves the right to charge a reasonable fee for searching for, and providing access to, your information on a per request basis
Changes to this Privacy Policy
SimplyRail reserves the right to make amendments to this Privacy Policy at any time.
If you have objections to this Privacy Policy, you should not access or use our website.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will publish changes to our website.
Complaints
If you would like to make a compliant about the collection, disclosure or use of your personal information you should contact the SimplyRail at the details given below. SimplyRail will review your complaint against our obligations under the Australian Privacy Principles
If you are unsatisfied with our response you should take the complaint to a recognised external dispute resolution scheme or seek assistance from the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or visit www.oaic.gov.au.
For further information:
SimplyRail welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us (Attn: Privacy Policy) via email sales@simplyrail.com.auor telephone us during our business hours on 0400 434 273.